Privacy policy

Privacy Policy

Last Updated: June 3, 2025

This Privacy Policy describes how Synester Foundation (“we,” “us,” “our,” or “the Site”) collects, uses, and shares your personal information when you visit or make a purchase from https://synesterfoundation.com, use our services, or interact with us through SMS, email, or other channels (collectively, the “Services”).

Contact Information

If you have questions or concerns after reading this policy or wish to make a privacy-related request, you may contact us at:

Email: info@synesterfoundation.com
Mail:
Synester Foundation
Attn: Privacy Compliance
1631 Del Prado Blvd S
Cape Coral, FL 33990-6739
USA

What Personal Information We Collect

We collect personal information in several ways, including when you visit our website, purchase products, sign up for marketing messages (email or SMS), or engage with our events, promotions, or customer support.

1. Device Information

Purpose: To load the site accurately, monitor performance, and optimize the user experience.
Collected Automatically: IP address, browser type, device ID, time zone, cookie data, pages viewed, search terms, etc.
Disclosure: Shared with Shopify and analytics providers (e.g., Google Analytics, Meta/Facebook).

2. Order Information

Purpose: To process transactions, deliver services, confirm orders, prevent fraud, and send transactional or marketing communications.
Collected Directly: Name, shipping and billing address, email, phone number, and payment details.
Disclosure: Shared with Shopify, payment processors, shipping carriers, and order-related third-party tools.

3. Marketing & Communication Info

Purpose: To send newsletters, promotional emails, SMS/text messages, event updates, and other relevant communications.
Collected Directly: When you opt in via a form, checkout, pop-up, or keyword reply (e.g., "YES") via SMS.
Disclosure: Shared with platforms like Mailchimp, SMS providers (e.g., Twilio), and Meta/Facebook.

4. Customer Support

Purpose: To assist with issues or feedback you provide.
Collected Directly: Any info you voluntarily submit when contacting us (e.g., your name, issue description, email, etc.).

5. Surveys, Promotions, and Raffles

Purpose: To collect feedback, enter you into promotions, and deliver rewards or raffle prizes.
Collected Directly: Depends on the promotion but may include name, contact info, or entry info.

Use of Personal Information

We may use your information to:

  • Fulfill orders and deliver products/services

  • Communicate with you regarding orders, events, or offers

  • Send marketing (email and SMS) and promotional updates

  • Facilitate contests, giveaways, and events

  • Monitor and improve our Services and marketing efforts

  • Prevent fraud or misuse of our platform

  • Comply with legal obligations

SMS Compliance Notice (TCPA & CTIA)

By opting in to receive SMS/text messages from Synester Foundation, you agree to receive autodialed marketing messages to the number provided. Message frequency may vary. Consent is not a condition of purchase.
Message & data rates may apply.
You may opt out at any time by texting STOP. For help, text HELP or contact us at info@synesterfoundation.com.

Sharing Your Information

We only share your personal information when necessary:

  • With Shopify (our e-commerce platform)

  • With third-party vendors like Mailchimp, Meta/Facebook, payment processors, and shipping partners

  • In connection with legal obligations or to respond to court orders or law enforcement

  • During business transfers such as a merger or asset sale

We do not sell your personal information.

Targeted Advertising and Analytics

We use your data for behavioral advertising and analytics via:

  • Google Analytics

  • Facebook Ads

  • Email & SMS campaigns
    These services use cookies, tracking pixels, or device identifiers.

Opt-Out Resources:

Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent or opt out of marketing

  • File a complaint with your data protection authority

To exercise these rights, contact: info@synesterfoundation.com.

For Minors

The Services are not intended for individuals under the age of 13. If we learn we have collected personal data from a child, we will delete it. Parents/guardians may contact us to request removal.

International Users

If you're accessing the site from outside the U.S., note that your data may be processed and stored in the United States or other countries with different data protection laws.

Data Retention

We keep your personal data only as long as needed for the purposes listed above, or to comply with legal obligations. You may request deletion at any time.

Cookies and Tracking Technologies

We use cookies and similar tools to personalize your experience and gather analytics.
You can manage cookies through your browser settings or opt-out tools listed in the "Targeted Advertising" section.

Automated Decision-Making

We do not use automated processing to make decisions that significantly affect you. Shopify may use automated fraud detection.

Changes to This Policy

We may update this policy from time to time. When we do, we’ll update the effective date and post the new version on our website. Please check this page periodically.

Thank you for trusting Synester Foundation.
Empathy fuels connection—Synester fuels the journey.