Frequently Asked Questions
📌 FAQ PAGE – Frequently Asked Questions
GENERAL
Q: What is Synester Foundation?
A community-driven car lifestyle brand blending underground culture, exclusive drops, and passion for the journey. We're more than a car club, we're a movement.
Q: How can I join the Synester crew or become an ambassador?
Hit us up via the Contact page or DM us on Instagram @synesterfoundation. We’re always looking for authentic, driven individuals to represent the movement.
ORDERS & SHIPPING
Q: How long does it take to receive my order?
All in-stock items ship within 3–5 business days. If you place an order on Friday your processing does not begin until Monday. Preorder or limited-drop items may take 4-6 weeks, depending on production volume you'll be notified via email with updates.
Q: Do you ship internationally?
Yes we ship worldwide. Shipping costs and times vary by location.
Q: How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Check your spam folder if you don’t see it!
RETURNS & POLICIES
Q: Can I return or exchange an item?
- Apparel: All clothing is made to order — no returns, but exchanges are accepted for unworn, unwashed items within 14 days of delivery.
- Accessories & Synester Glow: Returns accepted within 14 days if unused and in original packaging. A 15% restocking fee applies.
- We do not issue refunds or replacements for items damaged due to improper installation or misuse.
Questions? Hit us up at info@synesterfoundation.com, we’ve got you.
The full outline of the policies behind returns and refunds can be found here.
PRODUCTS
Q: What’s the difference between Essentials and Limited Drops?
Essentials are staple Synester pieces available year-round. Limited Drops are one-time, exclusive designs that may never return once they're gone, they’re gone.
Q: What is Synester Glow?
Synester Glow is our custom-designed underglow system, customizable LEDs controlled via app, built for car enthusiasts who want to stand out and light up their ride the right way.
Q: Do Synester Glow kits come with a warranty?
Yes! All Synester Glow kits include a 1-year limited warranty covering defects. Installation damage or misuse is not covered.